Effective Date: August 25, 2024
At Cabe's Playhouse, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we’re here to help. Please review our return and refund policy below.
1. Returns
- Eligibility: You have 30 days from the date you received your item(s) to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Non-returnable items: Certain items are non-returnable, such as gift cards, downloadable products, and personalized or custom-made items.
- Return Process: To initiate a return, please contact our customer service team at hello@cabesplayhouse.com with your order number and the reason for your return. We will provide you with instructions on how and where to send your returned item(s).
2. Refunds
- Refund Process: Once we receive your returned item(s) and inspect them, we will notify you by email. If your return is approved, we will process your refund to the original method of payment within 7-10 business days. You will receive a confirmation email once your refund has been issued.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
- Non-refundable Costs: Shipping charges are non-refundable unless the return is due to our error or a defective product. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
3. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at hello@cabesplayhouse.com with details of the issue, and we’ll provide you with instructions on how to exchange your item.
4. Return Shipping
- Shipping Responsibility: You will be responsible for paying for your own return shipping costs unless the item you received was defective or incorrect.
- Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at hello@cabesplayhouse.com with your order number and a photo of the damaged or defective product. We will work to resolve the issue by offering a replacement or refund.
6. Late or Missing Refunds
- Processing Time: Refunds typically take 7-10 business days to process. If you haven’t received your refund after this time, first check your bank account again, then contact your credit card company or bank.
- Still Missing? If you’ve done all of this and still haven’t received your refund, please contact us at hello@cabesplayhouse.com.
7. Cancellation Policy
- Order Cancellations: If you need to cancel an order, please contact us immediately. Orders can be canceled for a full refund only before they have been processed and shipped. Once your order has been shipped, you will need to follow the return process outlined above.
8. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Cabe's Playhouse
Email: hello@cabesplayhouse.com