Welcome to Cabe's Playhouse! Below you'll find answers to our most frequently asked questions. If you don't find the information you're looking for, feel free to contact us.
General Questions
1. What is Cabe's Playhouse?
Cabe's Playhouse is your go-to online store for high-quality, educational toys designed to inspire learning, creativity, and imagination. We carefully curate our selection of toys to encourage cognitive and developmental growth in children.
2. What type of toys do you offer?
We specialize in Montessori toys, wooden toys, busy boards, and other educational toys that foster creativity, problem-solving, and cognitive development in children.
3. How do I contact customer support?
You can reach our customer support team by emailing us at hello@cabesplayhouse.com. We aim to respond to all inquiries within 24-48 hours.
Orders & Shipping
1. How do I place an order?
To place an order, simply browse our selection of educational toys, add your desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
2. What payment methods do you accept?
We accept a wide range of secure payment methods, including American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, Union Pay, and Visa.
3. How long does it take to receive my order?
Shipping times may vary depending on your location. Estimated delivery times are as follows:
- United States & Canada: 7-15 business days
- Europe: 10-20 business days
- Australia & New Zealand: 8-15 business days
- Asia: 10-25 business days
- Rest of the World: 15-30 business days
4. How much is shipping?
We offer FREE SHIPPING on all orders.
5. Do you offer free shipping?
Yes! We offer free shipping on all orders, no minimum purchase required.
6. Will I be able to track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
7. How do I track my order?
You can easily track your order by visiting the Track Your Order page on our website. Simply enter your order number and email address to view your order status.
Product Information
1. Are your toys safe for children?
Yes, all our toys meet or exceed international safety standards. We carefully check our suppliers to ensure that each toy is made from non-toxic, child-safe materials.
2. What age range are your toys suitable for?
Our toys cater to a wide range of age groups, typically from 0 to 8 years old. You can find age recommendations listed in the product descriptions for each toy.
Returns & Exchanges
1. What is your return policy?
We offer a 30-day return policy on most items. If you're not satisfied with your purchase, you can return it within 30 days of receiving it. Please refer to our Return Policy page for detailed instructions.
2. How do I request a return or exchange?
To initiate a return or exchange, contact our customer support team at hello@cabesplayhouse.com with your order number and details of the issue. We will guide you through the process.
3. My item arrived damaged. What should I do?
If your item arrives damaged, please contact us within 7 days of receiving it. We will arrange for a replacement or refund.
International Shipping
1. Do you ship internationally?
Yes, we ship worldwide! Please note that international shipping times may vary depending on your location.
2. Will I be charged customs fees or duties?
For international orders, customs fees and duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Other Questions
1. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing it. Once the order has been processed and shipped, we cannot make any changes or cancellations.
2. How do I subscribe to your newsletter?
Stay up-to-date with new collections, product launches, and exclusive offers by subscribing to our newsletter. Simply enter your email in the subscription box found at the bottom of our homepage.
Didn't find the answer you were looking for? Reach out to us at hello@cabesplayhouse.com and we'll be happy to assist!